So you’ve now done your perspective analysis and have documented stakeholder perspectives in to relevant diagrams, such as the Business Activity Model (BAM). The BAM is basically the model outlining and describing the system as it is envisaged by the stakeholder, based on their CATWOE analysis.
Once you have reviewed all BAM’s, including the CCCRUTT, which are Conflicts; (In)Consistencies; (lack of)Clarity; Relevance; Uniformity; Testability and Traceability and you have come to a final conclusion on what is important to the stakeholders and what items take precedence over others, in order to meet the goals of the project, divisions and wider company’s objectives, you can finalise you BAM.
So the next step is to create what’s called the ‘Gap Analysis’, which is basically an analysis of the needs of the division, department, product etc.
Okay, right, so with the BAM in your right hand, the process for creating your gap analysis/needs analysis is as follows:
- Review BAM to see how each activity is supported by systems and the resources available
- Identify activities that may benefit from reviewing and change
- Priorities activities based on the following: Time, Cost, Quality, Risk – the one that has the highest ratings for all four, will be higher up on the priority list for addressing
- Once you have determined your activities that need addressing, you will need to model ‘as is’ business process maps; I would use swim lane process maps because they present more data.
- Next, create ‘to be’ process maps based on your BAM, again in swimlane format
- Analyse the gaps between both process maps and
- Document a list of potential solutions that would work towards reducing the above variables (time, cost, quality and risk).
The next step includes analysing the defined options, using a range of techniques from cost-benefit analysis, risk analysis, heptalysis investment appraisal techniques to any other tool that would allow you to effectively appraise an option.